Frequently Asked Questions


How do I enroll?

1stCare MD provides you with two ways to enroll. You can enroll on our secure site by following the simple steps, or for additional help or answers to your questions, please call our live Member Support at 1‐877‐691‐4849.

Is there a minimum age requirement?

Yes. Excluding dependents or secondary members, the primary member/accountholder must be 18 years of age or older. A guardian may conduct a consultation on behalf of an underage dependent as long as they are listed on the account.

I have a pre‐existing condition; will I still be accepted by 1stCare MD?

Yes! 1stCare MD accepts all patients regardless of a pre‐existing condition! We will never deny quality healthcare to anyone. Additionally, members with pre‐existing conditions pay the same monthly membership fee as everyone else.

Can I get a consultation after hours or on weekends/holidays?

Yes. 1stCare MD’s physicians are available 24/7/365.

Why should I use 1stCare MD instead of seeing my doctor?

1stCare MD does not replace a visit to your doctor; instead we are partners in your care by providing services that can help avoid unnecessary trips to the doctor or emergency room. In fact, studies have shown that 70% of visits to a doctor's office and 40% of emergency room visits are unnecessary. 1stCare MD makes the doctor available to talk to you at any time, avoiding delays and saving you valuable time and money without sacrificing the quality of care.

Are there any restrictions on the amount of times I can consult with a doctor?

As often as you need! There are no restrictions to how often you can contact our physicians.

Do you handle emergencies?

No. For an emergency please dial 911.

How do I request a consultation?

After registering, members can schedule a consultation with our Physicians by going to the Appointment tab, once logged into their account. You can also schedule an appointment by calling 1‐877‐691‐4849.

How do I reschedule or cancel an Appointment?

You can reschedule or cancel an Appointment anytime, simply by calling our Member Services at 1‐877‐691‐4849.

Medications

Can members get prescriptions from a 1stCare MD physician?

Yes. Our Physicians are only able to prescribe non‐controlled substances with your appointment, and can electronically submit prescriptions to your local pharmacy.

Are there any limitations as to what can be prescribed?

1stCare MD’s physicians have the ability (if medically appropriate) to prescribe a wide range of products. These include, but are not limited to, drugs such as antibiotics, antihistamines and maintenance medicines. Our physicians do not prescribe medications regulated by the Drug Enforcement Agency or those that pose a potential for abuse or addiction. 1stCare MD physicians do not prescribe lifestyle drugs.

How are prescriptions filled?

If the consulting physician determines the treatment plan includes prescription medication, the physician will send the prescription to your local pharmacy 24/7/365 (subject to the pharmacy hours of operation.

Are there any limits on what the consulting physician can prescribe?

Our physicians can only prescribe non‐controlled medications after a telephone medical consultation and reviewing your medical history and evaluating symptoms, conditions, and allergies.

Our Physicians

What are 1stCare MD’s requirements?

We utilize several methods and resources when confirming the certifications of our providers. We hold our providers to the highest standards by putting each prospective provider through a rigorous and comprehensive evaluation process. Our credentialing process includes the National Committee for Quality Assurance, background checks; research any disciplinary actions through the AMA and the Provider’s respective State Board of Medicine.

We use standards that meet national guidelines. We have a recruitment and credentialing department that does nothing but credential and recruit on an ongoing basis. We have very strict guidelines and quality assurance that include a medical director and medical compliance department that review post consultations and have terminated both patients and physicians for not meeting the guidelines and standards set forth.

Refund/Cancellation Policy

What is your cancellation policy?

You can cancel at any time by calling our Member Support at (877) 691‐4849, or logging into your account online.

Member Support

What are your business hours?

Our Physicians and Member Support Staff is available to answer all of your questions 24 hours a day, 7 days a weeks, 365 days a year simply by calling (877) 691‐4849.

Who may I contact if I’m having technical difficulties?

Member Support will assist you on any technical question or concerns you may have. Just call (877) 691‐4849. Our Member Support staff is qualified to assist you in everything from creating your account to answering any “How‐to” questions.
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